Eligible items may be returned within 30 days of delivery. Items must be unworn, in original condition, and returned with original packaging and documentation. Complimentary prepaid return shipping labels are provided for eligible U.S. returns. Personalized, custom, and bespoke pieces are not eligible for standard returns unless there is a verified quality issue or order error. If your order arrives damaged, defective, or incorrect, please contact us at hello@karatbloom.com within 48 hours of delivery with your order number and clear photos of the item and packaging.