Refund policy

Return & Refund Policy

At KaratBloom, we want you to feel confident in your purchase. If your eligible item is not right for you, we are happy to help.

30-Day Returns

Eligible items may be returned within 30 days of delivery, unworn and in original condition.

Free U.S. Return Label

We provide a complimentary prepaid return shipping label for eligible returns within the United States.

Original Payment Refunds

Approved returns are refunded to the original payment method after the item is received and inspected.

Return Eligibility

Eligible items may be returned within 30 days of delivery. To qualify for a return, items must be:

  • Unworn and in original condition
  • Returned with original packaging and any included documentation
  • Free from signs of damage, alteration, misuse, or wear

How to Start a Return

To request a return, please contact us at hello@karatbloom.com with your order number and reason for return.

Once your return is reviewed and approved, we will provide return instructions and, for eligible U.S. returns, a prepaid return shipping label.

Refunds

Once your return is received and inspected, approved returns will be refunded to the original payment method used for purchase.

Approved refunds are typically processed within 5–10 business days after inspection. Your financial institution may require additional time to post the refund to your account.

Custom & Personalized Orders

The following items are not eligible for standard returns or refunds unless there is a verified quality issue or order error:

  • Personalized or engraved pieces
  • Custom gemstone or natural diamond selections
  • Bespoke jewelry orders created specifically for you

Depending on the situation, custom or personalized items may qualify for exchange or store credit after review by our team.

Damaged or Incorrect Items

Damaged on Arrival

If your order arrives damaged, please contact us within 48 hours of delivery with your order number and clear photos of the item and packaging.

Incorrect Item

If you received the wrong item, please contact us within 48 hours of delivery and we will review the issue and assist with a replacement, return, or refund as appropriate.

Exchanges

Exchange availability depends on product type, inventory, and eligibility. If you would like to exchange an item, please contact us and our team will guide you through available options.

Business & Support Information

KaratBloom is operated by KARAT BLOOM LLC, a United States-based jewelry company located in Naperville, Illinois.

Returns & Refunds

hello@karatbloom.com

Support Hours

Monday–Friday
9:00 AM – 5:00 PM CST

We aim to respond to all inquiries within 1–2 business days.

Need to Start a Return?

Reach out to our team with your order number and we will guide you through the return or exchange process.

Contact Us

Your Satisfaction, Our Commitment.

Every KaratBloom piece is made with care — and so is our service.