A thoughtful guide to your KaratBloom experience
From materials and craftsmanship to delivery and returns, we want every detail of your purchase to feel clear, effortless and reassuring.
Orders & Custom Jewelry
Details about ready-to-ship pieces, custom requests and order changes.
Do you keep jewelry in stock?
Yes. KaratBloom keeps inventory for select designs, allowing us to offer a curated collection of fine jewelry that is ready to be prepared for dispatch.
Can I request custom or personalized jewelry?
Yes. We offer both ready designs and select custom jewelry options. If you have a specific vision in mind, you can reach out to our team by email or Instagram to discuss your request.
How long does custom jewelry take?
Custom jewelry generally takes approximately 4 to 5 weeks, depending on the design, stone selection and overall complexity of the piece.
Can I cancel or modify my order after placing it?
If you need to make a change, please contact us as soon as possible. Once production, sourcing or fulfillment has started, order modifications may no longer be possible. Custom orders may be more limited once work begins.
Shipping & Delivery
Timelines, free shipping, international delivery and tracking details.
What is the KaratBloom delivery timeline?
Most KaratBloom orders are delivered within approximately 2 to 3 weeks. Delivery timelines may vary slightly depending on the product, location and whether your order includes special customization.
Do you offer free shipping?
Yes. We plan to offer free shipping on qualifying orders above a certain value. Any applicable shipping threshold will be shown clearly at checkout.
Do you ship internationally?
Yes. KaratBloom plans to offer international shipping. Delivery times, duties and customs handling may vary depending on the destination country.
Will I receive tracking details for my order?
Yes. Once your order has been shipped, you will receive tracking information so you can follow your delivery with confidence.
Will high-value orders require a signature upon delivery?
Certain high-value orders may require a signature on delivery for added security. This helps protect your purchase and ensures safe receipt.
Returns & Exchanges
Information about our return window and eligibility of different items.
What is your return policy?
We offer a 30-day return window on eligible items from the date of delivery. Returned pieces must be unworn, in original condition and sent back with all original packaging and documentation.
Can lab grown diamond jewelry be returned?
Yes. Eligible lab grown diamond jewelry may be returned within our return window, provided the item is in its original, unworn condition.
Are custom or personalized pieces eligible for return?
Because custom and personalized pieces are created specifically for you, they may not be eligible for return unless there is a quality issue or an error with the order. We recommend confirming all custom details carefully before production begins.
Materials & Diamonds
Learn more about our gold options, natural diamonds and lab grown stones.
Is KaratBloom jewelry made with real gold?
Yes. KaratBloom fine jewelry is crafted using real gold. Depending on the design, we offer 10K, 14K and 18K gold options.
What gold purities do you offer?
We offer 10K, 14K and 18K gold across select designs, so you can choose the balance of style, durability and luxury that best suits your preference.
Do you offer both natural diamonds and lab grown diamonds?
Yes. KaratBloom offers both natural diamonds and VS2 lab grown diamonds across select pieces, depending on the style and collection.
What diamond quality do you use?
For lab grown diamond selections, we offer VS2 quality stones in select jewelry pieces. Additional details may vary by product and will be listed on the product page whenever applicable.
Will KaratBloom also offer gold plated or silver jewelry?
Yes. In addition to fine gold jewelry, KaratBloom may also introduce selected gold plated and silver designs in the future.
Jewelry Care
Simple guidance to help preserve the beauty of your pieces over time.
Can I wear KaratBloom jewelry every day?
Many KaratBloom pieces are designed for everyday elegance. However, as with all fine jewelry, gentle handling and proper care will help maintain lasting beauty.
Can I wear my jewelry in the shower, pool or gym?
We recommend removing your jewelry before showering, swimming, exercising or using perfumes, lotions and household chemicals. This helps preserve shine, finish and long-term durability.
How should I store my jewelry?
Store your jewelry in a soft pouch or lined jewelry box, ideally separated from other pieces to help avoid scratching and tangling.
How should I clean my jewelry at home?
A soft lint-free cloth is ideal for routine cleaning. For a deeper clean, use mild soap with lukewarm water and gently pat dry. Avoid harsh cleaners and abrasive materials.
Warranty & Packaging
Learn about our 1-year warranty and luxury presentation experience.
Do you offer a warranty on KaratBloom jewelry?
Yes. We offer a 1-year warranty on eligible KaratBloom jewelry for covered manufacturing issues under normal use.
What does the 1-year warranty cover?
Our warranty is intended to cover eligible manufacturing defects. It does not typically include damage caused by accidents, misuse, normal wear, improper storage or unauthorized repairs.
Does my order come in gift-ready packaging?
Yes. KaratBloom offers elegant packaging designed to make your order feel refined and gift-worthy from the moment it arrives.
Can I contact KaratBloom for support before or after ordering?
Absolutely. You can contact us by email or message us on Instagram for assistance with product questions, styling guidance or order support.
Crafted to celebrate your everyday elegance
Every KaratBloom piece is designed to feel timeless, refined and beautifully personal — whether chosen for yourself or gifted for a meaningful moment.
Still have questions?
Our KaratBloom team is happy to assist you with styling guidance, product details and order-related support.